The last few months
have been challenging for everyone, and we appreciate your understanding as we
had to adapt to this new environment and taking care of our patients during the
COVID-19 outbreak. We are pleased to report that we have reopened for routine visits,
with some extra precautions in place for your health and safety.
Please review the
following before your scheduled visit.
In-Person Visits
We ask that you:
·
Come alone to minimize the number of people in the
office.
·
Call us from your car when you arrive for your appointment,
so we can avoid having multiple people in the waiting room. We will let you
know when you should come in. Patients who come to our Springfield office,
which is on the Mercy Medical Center campus, will have a temperature check and
be asked a few brief questions before entering the building, in keeping with the
medical center’s protocols.
·
Wear a mask while you are in the building. Our staff
members will also be wearing masks.
·
Call us to reschedule your appointment if you feel
unwell, have any symptoms of the coronavirus, or have been in contact within
the last 14 days with someone who tested positive for COVID-19.
Telehealth
We will continue to
offer telehealth appointments for patients who do not require a physical exam.
You can schedule these appointments like any other appointment, but you will
receive an email with a link and instructions before your appointment time. The
link will allow you to check in before your appointment, and will lead you to
your provider’s “waiting room” until your video chat starts.
You can conduct the
appointment using your smart phone, tablet or computer. Most insurance plans
now cover telehealth visits, but we suggest you verify this in advance with
your insurance provider.
Safety First
Your health and
safety are our primary concerns. We want to reassure you that it is perfectly
safe to come in for office visits using the precautions we outlined above. We
have increased our already-stringent
infection control procedures and are not only meeting but exceeding state and
CDC guidelines. If you have any questions or concerns, don’t hesitate to call us. We look forward to seeing you.
